Refund & Returns Policy

Stainless steel customizable picture mugs and water bottles

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Refund & Returns Policy

Your Satisfaction is our Priority!

We pride ourselves in carrying high quality products, and we want you to be 100% satisfied with your picture mug purchase.

100% Satisfaction Guarantee: If for any reason you are not fully satisfied with any product, return it for exchange or for a full refund of the product purchase price (not including shipping) within 30 days of the purchase date.

If you need to return a product, please or call us at 1-877-353-2556 within 30 days of the purchase date to obtain your return authorization code. We will accept authorized returns within 30 days of the date of purchase as long as the items are in the original condition and have not been subjected to abuse.

Include your return authorization code with your product to:

Pics Canada
Attn: Return Number *insert your return authorization code here*
P.O. Box 495
Kaslo, BC V0G1M0

to e-mail our customer service department with your return request.

If your mug was delivered defective please