| What is the status of the new water bottles? |
As a result of customer feedback coupled with our desire to exceed quality expectations, we are currently in the process of redesigning the water bottle lid. We expect a prototype to be ready around mid-June, and if everything is good with the prototype, we will be shipping about a month after that (June/July).
This FAQ reply will be updated regularly as we get more information and confirmation of delivery dates. We apologize for any inconvenience. |
|
|
 |
| Can I wash the mugs without taking the pictures out? |
| The Picture Mugs are waterproof. They are designed to have the pictures left in the mug while washing the mugs. We do extensive testing of each shipment to assure that your pictures will remain dry. Visit our Product Quality page for more details. Although hand washing is recommended, we have placed our picture mugs in the dishwasher and the inserts have remained dry. |
|
|
|
| Can I use digital pictures that I print out on my printer or professionally developed photos? |
| Both: our picture mugs accept both types of photos. |
|
|
|
| Are the mugs dishwasher safe? |
| Hand washing is recommended. We do extensive testing of each shipment to assure that your pictures will remain dry. Visit our Product Quality page for more details. |
|
|
|
| Are the picture mugs designed for cold liquids or hot and cold liquids? |
| The Picture Mugs work well with both hot and cold liquids. You can use the picture mugs with hot beverages such as coffee or tea, as well as cold beverages and shakes and smoothies. |
|
|
|
| How many ounces will the Travel Mug Hold? |
| The Travel Mug has a capacity of 16 fluid ounces, or 475 ml. |
|
|
|
| Can I order larger amounts for my church, school or company? |
| Yes! Wholesale pricing is available for qualified businesses and organizations. To apply for your wholesale account, please go to our Create Account page and complete the application form. Once your account is approved, wholesale pricing will be displayed after you log in to your account. |
|
|
|
| Can I get replacement parts for my mug? |
| Yes! Replacement lids, bases, and plastic templates are available. You can find them in our online store. |
|
|
|
| Can I use the picture mug for scrapbook collages? |
| Yes, we designed the picture mug to have enough room to allow several sheets of paper in the picture chamber. The three dimensional effect of having cutouts and collages in the mug adds to the beauty of the picture mug. |
|
|
|
| Do you have any tips for inserting embroidery or other fabric into the mugs? |
Download detailed instructions here
Decorating Tips
Patty Marty, owner of RibbonChic LLC, is one embroiderer who's seeing a demand for embroidery tumblers. While most of her clients ask for monogrammed mugs, she says embroiderers shouldn't be shy about embroidering logos, mascots and other designs as people are buying them and they're easy to embroider. Want some decorating advice? See her tips below:
1. Cut the fabric larger than the template suggests. Marty says she always cuts her fabric a little larger than the insert to prevent the edges from fraying during decoration. After it's monogrammed, she attaches the fabric to the insert with a 505 Spray and then trims off any excess fabric.
2. Use a backing that can be easily removed. Marty prefers to use an iron on backing with her monograms. "I really like it because it just holds the fabric down," she says. Recently, the company decreased the insert space to make the mugs more airtight. "I used to leave the backing on, but now I remove it," she says. "You still get a nice monogram, but that way you don't have the extra width to fit into the mug."
3. Don't make the monogram too large. Marty's monograms usually measure about 3.5 inches tall and wide. "I wouldn't exceed 5 inches, as the monogram could look overpowering," she says. "Also if you've got a denser stitch, you'll have a tougher time trying to fit it in the mug."
4. Don't worry about the edges. Because the mugs feature a stainless steel top and bottom, the edges of the fabric are hidden. "I know some embroiderers like to finish or serge the edges, but there's no need," she says. "Save some time and leave them raw."
Download detailed instructions here |
|
|
|
| Is there a minimum amount for wholesale orders? |
| Yes. The minimum volume per wholesale order is 24 units, and products are available in boxes of 12 or 24 units for wholesale orders. The minimum quantity per product for wholesale orders is 12 units, which allows you to order 12 of each product in order to achieve the minimum order amount of 24 units. |
|
|
|
| How do I create a wholesale account? |
To create a wholesale account, first complete the application form ensuring that you include your company name and that you check the wholesale checkbox.
If you have a GST exemption number, or if you are a BC reseller with a PST number, ensure that you enter that as well.
Your wholesale account will be approved automatically and you will then be able to login to see wholesale pricing. |
|
|
|
| How does your Fundraising Program work? |
How Pics Fundraising Works:
- Get free brochures for each member of your fundraising group
- Have members sell water bottles and travel mugs to friends and family and collect payment.
- At the end of your sale gather the order forms and money and tally them all together.
You place the final order for the products with us in our secure online store.
- We ship all items to you, which you then distribute to your participants.
- Your group keeps the profit (you only pay the cost of the products)
Water Bottle and Travel Mug Fundraising Benefits:
NO money upfront - Unlike a direct sale such as a candy fundraiser, you don't need to purchase mugs or water bottles in advance. You pre-sell the product by using FREE pre-sell brochures and order forms that you download and print for each participant, take orders, then enter your final order of needed amounts in our secure online store.
FREE Order Forms - We will provide you with free brochure and order form files that you can download and print according to your actual needs. We provide these sales materials free of charge, though we recommend you also provide a cash collection envelope to each member of your fundraising group.
FREE SHIPPING - Your group can qualify for free shipping by selling 100 or more mugs or water bottles. If you sell fewer than 100 we charge a nominal shipping fee. Not available in conjunction with any other special offer, and only available if you pre-sell 100 or more mugs or bottles.
Great Products - You will be offering the high quality customizable stainless steel Pics Water Bottle and Pics Travel Mug. These products are healthy (BPA-free) and eco-friendly. |
|
|
|
Calculate Shipping
0 items - Sub Total:
$0.00 CAD
